Privacy Policy

1. Information we collect

Information you provide

• Email address, username, authentication information and a name if voluntarily provided;
• PayPal or Australian bank details provided for prize payments;
• Referral information, notification choices and account settings; and
• Information included in support, feedback or account-deletion requests.

Information collected automatically

• Device type, operating system, IP address and device or app identifiers;
• Authentication, login and account-security activity;
• App interactions, raffle entries, rewards, achievements and advertisement activity;
• Push-notification tokens and notification-delivery information;
• Error, diagnostic, security, fraud-prevention and moderation logs; and
• Limited advertising and performance data supplied by third-party services.

We do not collect or store credit-card numbers. We do not receive or store biometric identifiers used by your device for fingerprint, face or device-lock checks; those checks are handled by your device or operating-system provider.

2. How we use information

We use information to create and manage accounts; operate raffles and verify eligibility; issue and validate entries and rewards; process prize claims; send service, security, raffle and optional promotional notifications; provide support; maintain and improve the Service; detect fraud or abuse; enforce our rules; and comply with legal obligations.

3. Advertising and third-party services

Raffle Rewards is funded through advertising. Google AdMob and related Google services may process device-level or advertising information for ad delivery, reward verification, fraud prevention and performance measurement. We may independently verify rewarded-ad completion before granting an entry.

The Service uses Google Firebase and Google Cloud features such as authentication, database storage, cloud functions and push messaging. These providers process information according to their own terms and privacy practices. We do not sell personal information to advertisers.

4. Storage and security

Information is stored using cloud infrastructure including Google Firebase and Google Cloud. Safeguards may include encrypted transmission, authentication protections, restricted administrative access, two-factor authentication support, security monitoring and logging. No system can guarantee absolute security.

5. Data retention

We retain information only for as long as reasonably necessary to operate the Service, administer raffles and prizes, meet legal or taxation obligations, prevent fraud, investigate security incidents and resolve disputes. Retention periods vary according to the type of information and the reason it is held.

After account deletion, most account and profile data is deleted. Limited records may be retained where reasonably required for legal compliance, financial record keeping, fraud prevention, platform integrity, security investigations or dispute resolution. These may include prize-payment records and a limited deletion or anti-abuse record.

6. Public winner information

Winning usernames, prize divisions and prize amounts may be displayed in the app, on the website or through official Raffle Rewards channels to provide transparency about raffle results. Banking details, email addresses, authentication details, security codes and legal names are not publicly displayed without explicit consent.

7. Sharing and disclosure

We do not sell or rent personal information. We may disclose information to trusted providers that operate the Service, deliver advertising, process prize payments or provide security and support; when required by Australian law; or where reasonably necessary to protect users, the Service or the integrity of a raffle.

8. International data transfers

Some service providers may process or store information outside Australia. Where this occurs, we take reasonable steps to use providers with appropriate privacy and security protections.

9. Account and data deletion

You can request deletion from inside the app through Profile settings, or without the app by using our public Raffle Rewards account-deletion page. You may also email support@raffle-rewards.com with the subject “Raffle Rewards account deletion request”. We will verify that you own the account before processing an emailed request.

Deletion removes the Firebase Authentication account and associated Raffle Rewards profile and user subcollections. Some records may be retained for the limited reasons described in section 5.

10. Children

Raffle Rewards is not intended to collect sensitive personal or financial information from children under 16. A parent or guardian who believes a child has supplied personal information may contact us to request its removal.

11. Changes to this policy

We may update this Privacy Policy periodically. Updated versions will be published in the app and/or on this website with a revised “Last updated” date.

12. Contact us

For privacy, support or legal enquiries, contact support@raffle-rewards.com.

Raffle Rewards
Australia