Delete your Raffle Rewards account
You can request permanent deletion of your Raffle Rewards account and associated personal data here, even if you no longer have the app installed.
Request deletion by email
- Use the email address registered to your Raffle Rewards account.
- Email support@raffle-rewards.com.
- Use the subject Raffle Rewards account deletion request and include your registered email address. A username is optional.
Start account-deletion request
For account security, we will verify ownership before processing the request. Do not send your password, two-factor authentication code or bank details.
Delete your account inside the app
If you still have access to Raffle Rewards, sign in and open Profile, then use the account-deletion option in your profile settings and follow the confirmation steps. You may be asked to confirm your password again for security.
Data that is deleted
After verification, deletion removes your Raffle Rewards authentication account, user profile and associated user subcollections. This includes profile and settings data, notification preferences and tokens, saved prize-payment details, and user milestone, achievement and reward records associated with the account.
Data that may be retained
Limited information may be retained only where reasonably necessary for legal or taxation obligations, prize and financial record keeping, fraud prevention, platform integrity, security investigations or dispute resolution. This may include prize-payment or claim records and a limited deletion or anti-abuse record. Retained data is not used to continue operating the deleted account.
Need help?
Contact support@raffle-rewards.com. For more detail about how information is handled, read the Raffle Rewards Privacy Policy.